Zycus Looking for Associate Director – SAAS Infrastructure & IT Operations at Bengaluru, Karnataka Full Time

Zycus is looking out for Associate Director of IT Infrastructure with hands-on experience in SaaS Infrastructure Management and operations.

Roles & Responsibilities

Strong experience with Hybrid environment of Data Center Operations, Cloud and virtualization based technologies of Amazon Web Services (AWS), VMWare, Azure, etc

Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value – eg. CI/CD, DevOps implementation of Infrastructure-as-Code (IaC),

Drive technology transformation for IT Infrastructure – Compute, Storage and leading strategic initiatives – IaaS (Infra as a Service), Platform as a Service (PaaS), AI/ML and DevOps

Migrating experience with existing on-premises application to Cloud platforms of AWS /Azure.

Drive Zycus’ Cloud strategy. Excessively focused on Standardization on X86 and extreme virtualization using Suitable Hypervisor, VMWare, Nomad / Kubernetes as native on bare metal.

Deliver best-in-class infrastructure engineering & operations solutions and processes. Drive the adoption of automation and end-to-end solutions within the team, with focus on continuous incremental improvements.

Be the proponent and ensure the adoption of automated preventive maintenance to pro-actively manage the SaaS infrastructure and ensure overall system stability

Be the Architect of Cloud Infrastructure and continuously identify opportunities for consolidation of technology platforms, automation, cost savings, and service quality improvement.

Cloud Scaling, from an IT resource perspective to handle increased or decreased usage demands.

Understand and drive SRE culture within Infrastructure team and Support teams.

Manage 24×7 support team, and lead SMEs of Infrastructure and Middleware teams to manage required Service SLAs through Change Management, Incident Management and Problem Management.

Overall accountability for day to day management of IT Infrastructure (server and storage) – System uptime and SLA (Service Levels Agreement) management, Problem and Change management. Enablement of IT Infrastructure as fully automated, software defined Data Center and offering as a Platform for Enterprise-wide Consumption.

Manage the IT budget, regularly reporting budget execution status versus plan

Capacity management, Supply/Demand management for IT infrastructure requirements based on the existing projects and keeping future requirements in mind. Responsible for Change Management and Fleet Upgrades

Conduct product and vendor evaluations ensuring best in class technologies and partners. Work closely with and manage strategic vendor partner relationships, including assistance in negotiations for IT related procurements.

Interact with customers for demonstrating strength of SaaS IT & Security during Sales calls. Help Sales in responding to RFPs.

Regularly review and audit the performance of the System Integrator and the Original Equipment Manufacture partners.

Work closely with the security team to deploy Secure IT Infrastructure for the enterprise and customer projects

Co-ordinate with the Disaster Recovery Manager to implement the exact set of policies and procedures for Business Continuity Planning (BCP) and DR