Role Purpose:
Supervisor, IT Support – Asia, is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro Asia location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.
As IT professional of GBS IT, the Supervisor, IT Support – Asia, serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and in general standardization of IT tools to the Business.
Responsibilities:
For systems that are either location specific or centrally managed & shared:
Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
Taking active part in incident resolution flow through a series of actions
Working with global support teams to resolve both IT infrastructure and Application related issues
Taking part in IT systems change management flow
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
Replacing parts as required and maintaining user accounts within the locally supported Applications
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Providing IT infrastructure support for and taking part in the roll-out of new Applications
Prioritizing work and – in general – operating with compliance of GBS IT Service Level Agreement
Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
Maintaining the location specific part of the Active Directory
Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
Ensure to work in compliance with Hydro Quality system, HSE regulations, policies and standardized operating procedures.
Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules.
Compliance with area-specific customer requirements
Work experience
6-8 years of work experience in the field of IT Infrastructure. Global/Regional IT Support experience is preferred.
Education, specific skills
Bachelor/Vocational Degree in IT or equivalent
Fluent in English is mandatory.
ITIL (Foundation) Certification, Any Microsoft certification is preferred
Expected skills, expected soft-skills, competencies
Conflict handling
Communication
Customer service orientation
Service mindedness
Attention to detail
Please apply uploading your CV and optionally a cover letter. Only applications received through our online system will be considered, not via e-mail.
Recruiter-
Neeru Tak
HR Advisor People Resourcing
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