Key Responsibilities
Query Resolution
Handling and resolving customer complaints over the phone in a timely manner
Customized Solution Offering
Providing customers with relevant products and services to help with their suitable needs.
Behold our values
Build products that are fair to the customer and fair to the bank
Providing 360 degree banking
Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Training
Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Adherence to compliance
Being compliant with information security norms and quality process norms
Key Qualifications Skills
Educational Qualification
Graduates with 0-3 years of experience
Good Communication
Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
Customer Service Skills
Making a customer feel valued by actively listening to customer grievances
Synergize with Team
Willingness to work with various teams for on-ground support and deliver enablers as required
Proactivity
Address customer concerns by providing a viable solution
This job is provided by Shine.com
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