EON MEDITECH PVT. LTD. Looking for Information Technology Support Executive at Surat, Gujarat, India Full Time

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Repairing and replacing equipment as necessary
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system, server, connectivity and network problems, diagnosing and solving hardware or software faults, provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Rapidly establish a good working relationship with other professionals, such as software developers
• Conduct electrical safety checks on computer equipment.
• Providing Technical Support to Staff as well.
• Adaptive and supportive with work culture; Perform other tasks as assigned.

Qualifications

• 0-2 years experience in a helpdesk or support engineer role (entry level and recent grads are encouraged to apply)
• Previous customer service / retail related experience is strongly desired.
• Knowledge or general understanding of TCP/IP, DNS, DHCP and WAN
• Detail oriented with the ability to manage multiple projects.
• Strong verbal and written communication skills.