Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Pune
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a-Maintenance administration of AWS services Responsible b-Managing maintaining various AWS services like, Amazon Connect, S3, DynamoDB, Lambda, Lex, Transcribe, Comprehend c-Provide L1 / L2 support d-Vendor management for resolving major production issues e-Handling Incidents and Service requests f-Understand requirements from client and create design documents g-Handling escalations related to project deliverables h-Identify automation areas and implement the automations to optimize the team
Technical Experience : a-Product/Solution knowledge AWS Services Amazon Connect, Lambda, DynamoDB, S3, Transcribe, Comprehend etc b-Sound technical knowledge and hands-on AWS environment c-Implementation and ongoing management of the AWS Services d-Good knowledge on Python, JSON, xml, GoLang e-Management and troubleshooting of complex environment f-Hands-on experience and Good knowledge on any contact center environment g-Expertise on ITIL processes and project management
Professional Attributes : a-Experience in implementing and managing complex Contact center/AWS environments b-Good understanding of procedures,application,concepts within own subject area and understanding them in the context of the business d-Team handling e-Previous experience working with cross geography teams
Educational Qualification : Bachelors degree in engineering
Additional Information : Ready to work in shifts
15 years of full time education
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