TCS hiring!!!
Role: IT Service Management
Location: Indore(Walk in Drive)
Experience: 2-15
Must Have:
Understanding of IT Service Management Processes
1. Incident Management
2. Problem Management,
3. Change Management
4. Service request Management
5. etc.
• Understanding on Service Now or other ITSM tools functionality
• Great leadership skills to drive Major Incidents and help in solving the incidents
• Understanding of Impact of Major Incidents and Service Mapping
• Understanding of SLA & KPIs
• Experience in Service Level reporting on monthly or need basis
• Good Communication Skills”
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