Sapiens Looking for IT Director & Global Projects at Bengaluru East, Karnataka, India Full Time

Sapiens is on the lookout for an IT Director to become a key player in our Bangalore team. If you’re a seasoned IT Director and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

What You’ll Do

We are seeking an experienced and dynamic IT Director to lead our IT department. The IT Director will be responsible for overseeing the technological infrastructure of the organization, ensuring that systems are efficient, secure, and aligned with business objectives. The ideal candidate will possess strong leadership and team management skills, coupled with deep technical expertise in Networking, Azure, Cloud technologies, IT infrastructure, and ITIL practices.

• Leadership & Team Management:
• Lead, mentor, and develop a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
• Oversee the recruitment, training, and performance evaluation of IT staff.
• Provide strategic direction for the IT department, aligning IT goals with overall business objectives.
• Technical Strategy & Execution:
• Develop and implement the IT strategy and roadmap, focusing on networking, cloud, and infrastructure solutions.
• Ensure the effective management, optimization, and security of the company’s IT infrastructure.
• Oversee networking operations, ensuring reliable and secure communication networks.
• Infrastructure Management:
• Manage and maintain the organization’s IT infrastructure, including servers, storage, networks, and data centers.
• Ensure the availability, reliability, and scalability of IT systems and services.
• IT Governance & Compliance:
• Establish and enforce IT policies, procedures, and standards based on ITIL best practices.
• Ensure compliance with relevant regulatory requirements and industry standards.
• Manage IT budgets, ensuring cost-effectiveness and alignment with financial goals.
• Vendor & Stakeholder Management:
• Manage relationships with external vendors, ensuring that service levels are met and value is maximized.
• Collaborate with other departments to understand their IT needs and deliver effective solutions.
• Communicate effectively with stakeholders at all levels to keep them informed of support issues, progress, and resolutions.
• Service desk and PC support:
• Provide guidance and technical expertise in troubleshooting complex IT issues related to hardware, software, and network connectivity.
• Ensure that the PC support team is equipped with the necessary tools and knowledge to effectively support end-users.
• Oversee the incident management process, ensuring that all incidents are logged, prioritized, and resolved in a timely manner.

What To Have For This Position

Must have Skills:-

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred.
• A minimum of 15 years of experience in IT management, with at least 5 years in a leadership role.
• Proven experience in managing and leading IT teams.
• Strong knowledge of ITIL principles and practices.
• Excellent problem-solving skills and the ability to make critical decisions under pressure.
• Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.

Good to have Skills:-

• Relevant certifications such as ITIL, Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), etc.
• Experience with cybersecurity and data protection.
• Experience in managing budgets and financial planning in IT.
• Extensive experience with Networking, Azure, Cloud technologies, and IT infrastructure management.

About Sapiens:-

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com .

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.