Designation: Team Lead/Consultant
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 7-11 years
About Accenture Operations
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset:
Ability to perform under pressure
Ability to work well in a team
Ability to handle disputes
Ability to manage multiple stakeholders
Roles and Responsibilities
In this role, you need to analyze and solve moderately complex problems
You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
Your primary upward interactions are with your direct supervisor
You may interact with peers and/or management levels at a client and/or within Accenture
You will be provided with guidance when determining methods and procedures on new assignments
The decisions that are made by you will often impact your team
You would be an individual contributor and/or oversee a small work effort and/or team.
Please note this role may require you to work in rotational shifts.
Any Graduation
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