Desired Skills:
Good understanding of IT infrastructure and applications relating to BPO call center environments.
Excellent verbal and written communication skills.
Candidate should be a good team player with willingness to learn and drive to achieve.
ITIL certification would be an added advantage.
Active listening- Diligently pay attention to understand/interpret the issue correctly and maintain documentation on the progress made on Service Restoration Bridge.
Assist in maintaining CNX Corporate LAN/WAN infrastructure uptime.
Good understanding of routing protocols (RIP, OSPF, IGRP, EIGRP, BGP)
Good understanding of networking protocols (TCP/IP/MPLS)
Good understanding of Firewalls and packet capture tools.
Assist in troubleshooting Corporate TCP/IP/MPLS Network, including Carrier Vendor Circuits.
Maintain and troubleshoot LAN/WAN equipment to include, but not limited to, Routers, Switches, Hubs, CSU/DSUs, Firewalls, Modems, Controllers, Multiplexors, Data Probes.
Should possess good knowledge of various OEM Devices including Cisco, Juniper, Palo-Alto and Fortinet.
The Candidate should be open to work in a 24X7 Environment.
Self-starter, sense of urgency, and works well under pressure
Ability to interact with both internal and external customers in a friendly and professional manner
Work well in a fast-paced environment Team Player (Very important)
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Knowledge of various Operating Systems (Windows, Linux)
QUALIFICATIONS
Bachelor’s Degree in related field from a three/four-year college or university
Technical Certifications such as CCNA and Working towards CCNP,
ITIL Certification would be an added advantage
3 to 5 years of relevant experience in Managing Network Infrastructure in a large corporate environment/BPO/ISP
Post Date: 06 Feb 2022
Requisition #: R1266315
Location: Gurugram, India
Job Type: Data Center Services
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