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Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :9
Work Experience :6-8 years
Work location :Gurugram
Must Have Skills :Engineering Technical Support,Java Enterprise Edition
Good To Have Skills :Job Requirements :
Key Responsibilities : A: Should be able to analyze and resolve technical and application problems B: Will be responsible to provide production bug fixes and support including debugging/ troubleshooting and performing RCA root cause analysis and providing resolution Communicate the RCA and resolution to the client C: Should be able to implementation and deployment support, investigation and support of any application slowness issues based on available data
Technical Experience : A: Should have 3-4 years of experience in core Java, Spring/ Spring boot, B: Should have 3-4 years of experience in sQL/PL SQL and Hibernate C: Should have 3-4 years of experience in REST and SOAP web services D: Should have 3-4 years of experience in periodic monitoring and preventative maintenance E: Should have 3-4 years of experience in documentation or update documentation on deployment process, issue details/ resolutions and patch upgrade
Professional Attributes : A: Should have good communication and analytical skills
15 years of full time education
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