Location: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
Background
iOps puts customers at the heart of our business operations so we win with customers in the marketplace.
We are removing complexity, integrating our processes, and delivering the data, insights, and technology we need to create a great customer experience, while the world moves into the digital era. Simplifying operational tasks frees our time and resources to unlock growth for Unilever and more value for our customers and our partners.
The acceleration of iOps has bought forward the opportunity for this exciting role, and we are looking for #gamechangers, if you have a growth mind-set, are a fast learner, comfortable working with change & ambiguity and are customer focused this could be the opportunity for you!
Main purpose of job:
The delivery of IT agenda for Integrated operations is dependent on multiple IT platforms and Global Order 2 Cash is one of those. The platform delivers strategic and global IT solutions for end to end Order to Cash cycle aligned to the iOps ways of working. Some of these solutions are Pega, High Radius & S4 HANA AATP. Aligned to the iOps roadmap, we are delivering these solutions across markets globally and the scale of our operations plus user base is expanding with each business go live. To ensure that we are able to scale in a sustainable manner without causing any disruption to iOps roadmap, stability of technology platforms and IT operations needs to be considered as a key priority for the platform.
Most of the practices / processes needed to ensure the above are either initiated fresh and some might be yet to be initiated. All the O2C technologies being in nascent stage, its also important to understand the purpose of each and every IT practice needed as part of the portfolio. Deliver stable IT platform and AM operations to support the iOps global delivery by scaling up the platform operations with the help of fit to purpose and cost-effective IT practices is the main purpose of this job.
Key accountabilities:
Platform Management
Application Maintenance
Establish and govern, Fit to Purpose AM practices to ensure the following:
Service Delivery
Establish and govern, Fit to purpose Service Delivery practices to ensure the following:
Experience and qualifications required:
Overall 10+ years of experience in IT of which 5+ years of experience working on Application Maintenance, Service Delivery, and IT Platform Management
Bachelor’s in engineering, Computer Science (or equivalent) required, and Masters/MBA preferred
Experience building and managing high performing teams and design/delivery of quality AM and SD practices
Ability to work with multiple cultures, both within team and stakeholders
Good domain knowledge to be able to work with Platform Directors, and Global Stakeholders to ensure alignment within and outside Unilever IT organizations.
Conversant with budgeting practices & governance
Key interfaces
Counterparts in various IT platforms like ERP, Integration, Customer Development, Supply Chain etc
Business stakeholders across globe
Finance business partners
Suppliers
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