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Software Developer
RTEX HR Services Pvt. Ltd Looking for at Mumbai, Maharashtra Full Time
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Type: Full-time
Salary: ₹8,086.00 – ₹16,000.00 per month
Benefits:
- Health insurance
- Paid time off
Shift:
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Required)
- calling: 1 year (Preferred)
