Fujitsu Looking for Desktop & Laptop Support_Technical Operator at Pune, Maharashtra Full Time

Full Job Description

Technical Skills: Customer service skills (persuasion, helpfulness & positive attitude) Manages customer service functions, including responding to reported incident and information requests. Ensuring that technical solutions continue to meet business requirements. Understands and identifies problems, analyzing and helping to identify the appropriate solution Excellent technical knowledge of pcs and computer hardware. Working technical knowledge of current protocols, operating systems and standards. Actively monitor the teams workflow to ensure incident and requests are completed within SLA. Assist and have input into maintaining service catalogue and knowledge base to enable prompt resolution of incidents, support and administration requests within agreed service levels. Good Desktop h/w Support Technician an advantage Software and Hardware Troubleshooting Experience on Windows 10 and system formatting or troubleshooting. Microsoft Office 2016 and pro support Basic Networking knowledge. Basic knowledge of O356. Communication Skills: High proficiency in English grammar, vocabulary. Fluency in speech – Ability to hold a conversation with ease. Clarity in speech – Neutral accent, pleasant voice and confident tone. Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.

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