Mast Have
RoleDescription:
.Assist Operations Teamfor fair and smooth conduct of LAN Based Assessments, Digital Marking, TrainingProgram across different geography.
.Monitor and manage technicalpreparations for smooth conduct of exams.
.Ensuring timelyavailability of technical resources across all venues.
.Ensuring availabilityand deployment of IT Managers across all venues as per ratio, on the day ofexam. Provisioning of additional IT Managers to manage any exingencies.
.Tracking of differentmilestones and highlighting potential issues that may impact overall delivery.
.Creation of relevant SOPs,Procedure Manuals, Handbooks and regularly updating them based on currenttechnical updates.
.Raising of Incidentsand tracking them till closure for technical issues faced.
.Conducting mock priorto exam days for system compatibility checks & project specific objectivesat drive level.
.Audits on exam daysto assess the code of conduct.
.Arranging de-briefingsessions to provide feedback and share audit observations.
.Generating andsharing of reports with all concerned stakeholders.
.Carrying out IT securityrisk and threat analysis on regular basis to prepare plan to counter the deviations.Implementation of corrective & preventive actions to avoid recurrence.
Desiginingand Developing of KRIs & KPIs to track performance considering the currentrequirements
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