Global End User Services
Requirements:
Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24×7 support window
Job description:
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone only.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.
2-3 years of industry experience. 12 months in the current grade is a mandate.
Job Segment:
Help Desk, Information Technology, Technology
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