To effectively manage clients within a technical services company, facilitating their requests for change, service issues, managing domain, reporting and strengthening the client relationship through the delivery of great service. Service Delivery Managers will be the key account contacts for day to day management of our clients; they will work with the client to provide a consistently high level of service delivery across all areas of business interaction.
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand from
growth and projects is understood and factored into capacity plans for all associated
systems To Ensure Customer queries and issues are handled promptly and with 100% adherence to company norms on process & compliance. To Maintain hygiene and high availability of system by performing the defined regular recovery drills and other SOP’s. To Monitor & ensure completion of the routine backups & recoveries allocated or scheduled in each shift.
To Drive internal and third party service review meetings covering performance, service improvements, quality and processes Advance Troubleshooting Support Diagnose, solve and provide root cause analysis for hardware and network related issues 24×7 escalation support To Act as an escalation point for issues reported into the TOC/Technical Teams.
Job Type: Full-time
Salary: ₹389,671.00 – ₹1,379,647.00 per year
Benefits:
Schedule:
Supplemental Pay:
COVID-19 considerations:
Yes
Experience:
Speak with the employer
+91 9886361436
About Us LIN SCAN Group Provide complete Solutions to all aspects of all aspects of In Line- Solutions in the...
Apply For This JobPosition: IT Executive Location: GemsNY IT Solutions, C-Scheme, Jaipur Experience: 1-2 Years. Salary: 1 – 1.8 LPA Job Description Upgrading,...
Apply For This JobJob Description Write test cases, test strategies for projects; Test projects, defects; Attend team meetings and quality assurance walk-throughs; Work...
Apply For This JobThe health and safety of our employees and candidates is very important to us. Due to the current situation related...
Apply For This JobGreetings from ANT Solution .. ! We are looking for Desktop Support Engineer – Field Work. Networking, LAN, WAN, Corporate...
Apply For This JobCompany Description Penna Cement Industries Ltd, founded in 1991, is one of the most trusted cement brands in southern and...
Apply For This Job