ContentstackⓇ – the pioneering Agile Content Management System (CMS) – empowers marketers and developers to collaborate around content like never before. Together, they orchestrate superior customer journeys and deliver dynamic digital experiences across channels, audiences, brands, and regions. Companies such as Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald’s, Mitsubishi, Riot Games, Sephora, and Shell trust Contentstack to power their most critical content experiences. Famous for its Care Without Compromise™, Contentstack has the industry’s highest customer satisfaction. As a founder of the MACH Alliance, Contentstack advocates for open and composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.
Who Are We?
Here at Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What is Contentstack?
Contentstack combines the best Content Management System (CMS) and Digital Experience Platform (DXP) technology. It enables enterprises to manage content across all digital channels and create inimitable digital experiences. The Contentstack platform was designed from the ground up for large-scale, complex, and mission-critical deployments. Recently recognized as the Gartner PeerInsights Customers’ Choice for WCM, Contentstack is the preferred API-first, headless CMS for enterprises across the globe.
What Are We Looking For?
Contentstack is looking for a Junior Security Third Party Risk Management (TPRM) Analyst
What will you do:
The IT Support Specialist will assist in the installation, maintenance, procurement, and general
support of desktops, laptops, software, mobile devices, network devices, and other computer
peripherals. Provide end-user support on assigned open tickets and work in collaboration with
the IT Support Team on various projects and deliverables.
Responsibilities:
Provide on-site and remote support for all desktop / laptop, mobile device, application, and network support functions
Troubleshoot various types of hardware and software
Manage user setup and relocation requests
Maintain asset inventory
Ensure all systems maintain baseline configurations (i.e. encryption, password policies, anti-virus, etc.)
Ensure every device is wiped / degaussed prior to reassignment or site removal
Ensure end-user systems are properly encrypted
Provide support for wireless access points
Order hardware and software for new hires and end-user support related issues
Deploy systems to new hires and existing employees
Various employee on-boarding and off-boarding related tasks (requires going into the office)
Monitor ticketing system, e-mails, chat, and other forms of communication for support requests, and respond accordingly
Basic administration of SaaS apps (i.e. password reset, account provisioning / deprovisioning, etc.)
Build internal scripts to automate processes
Various tasks that are required by the business as it evolves
Minimum Requirements (3+ years):
Hands on experience with Windows, Mac, and Linux operating systems
Basic knowledge of troubleshooting network devices and configurations
Familiarity with remote support tools (i.e. logmein, remote desktop, Zoom, etc.)
Proficient in finding solutions and answers online. Excellent research skills
Self-organized with the ability to maintain documentation and workload at all times
Basic knowledge of Google Workspace and Microsoft Office tools
Hands on experience troubleshooting Linux driver related issues
Strong customer service skills is a MUST
This position will require going into the office and local travel as needed
Job type – Full time employment
Job location – Virar – Mumbai, Maharashtra, India
Work schedule – Monday to Friday, 10am to 7pm
Minimum qualification – Graduate
Year of experience – 3+ years
Travel opportunities – On need basis within/outside India. Candidate should have valid passport
What Really Gets Us Excited About You?
Experience in working with product-based start-up companies
Knowledge of working with SAAS products.
We look forward to meeting you!
People Team
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together – with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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