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Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1: To handle 24/7 Network Operations as per shift timings including week end support 2: To take ready ownership of incidents assigned to the queue in Service Now 3: To perform Level 1 troubleshooting readily and update the tickets in timely manner 4: Pass on the tickets / incident details to the next level of escalation within the SLA 5: Develop and provide trend data and analysis on various reporting within the team 6: Participate in client and service management reporting as required
Technical Experience : 1: Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts 2: Basic knowledge and troubleshooting experience of Firewalls Cisco, Juniper, Fortinet, VPN Technologies 3: Experience in troubleshooting issues on large enterprise networks 4: Understanding of ITIL framework and processes 5: Working knowledge of Service Now 6: Exposure to various Network Management Tools HP, Splunk etc
Professional Attributes : 1: Strong analytical and communication skills written / oral required 2: Excellent time management skills and strong attention to detail 3: Basic skills in MS Excel / MS Power Point Tasks
Educational Qualification : Graduate
15 years of full time education
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