The Product Leader is an Individual Contributor role who will support the Sales and Customer
Service Team organization in crafting compelling technology solutions for our clients. She/he
will have a have good understanding of CaaS as it fits into the BPO industry
Some of the responsibilities include (but not limited to)
1) Work with Sales in crafting compelling technology offering for our client in Amazon
Connect/Talkdesk/Twilio/Five9/Genesys
2) Drive the overall partner strategy for Amazon Connect/Talkdesk/Twilio/Five9/Genesys
3) Serve as a single point of contact for Domain knowledge for all of TaskUs in any one or
more of the areas above
4) Be sales focused, but technically savvy in crafting pre sales offering for new pursuits.
5) Partner with Sales and Client Services to understand the client requirements and map
those requirements into capabilities and solutions
6) Up to date with Market on cloud practices, technology stack, products and services
within the Contact center industry
7) Partner with Solution Engineering and Finance in providing guidance to build
commercials/pricing during PreSales
8) Assist in completion of Technology sections in RFI/RFP/RFQ as required (in your area
of expertise)
Required Skills
1) Bachelor’s Degree with 8+ years’ of relevant experience
2) Sound functional knowledge of one or more of cloud contact center and associated
technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
3) Can handle multiple campaigns/projects at the same time
4) Can review and write technical documentation including client-facing collaterals
5) Preferred but not required to manage partners in your area of expertise
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
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