Company Overview Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
Role Description: Senior Technical Support Engineer
You should be able to understand client’s requirement, customize product configurations and resolve configurational issues quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. You would be directly interacting with end customer.
You will be operating cyber security products, customizing various reports/dashboards, conducting daily health checks.
You shall also be responsible for coordinating with Technical Support teams in dealing with production issues that may be related to infra/operations problems or application configuration issues.
Role and responsibilities
Daily Product health check (All days except weekends)
Console Configuration and Node onboarding (Agent- >Console setup)
Create JIRA ticket for new node setup for internal teams (Load sharing)
Customize and setup report (One time/Ongoing)
Build dashboard from TE (One Time)
Rolling out product updates for customers: usually happens quarterly
Onboarding customer consoles and agents
Daily/Weekly meeting to gather new requirement (report or new lic.)
Receive/resolve JIRA (initiated by US counterparts)
Daily stand-up with ExpertOps (US team) – Evening India
Ready to work in USA shift (fixed)
Shift Coverage: (One Shift): 5:30 pm – 2:30 AM IST (M-F)
Technical skills requirements
The candidate must demonstrate proficiency in,
Troubleshooting with Linux operating system issues, filesystem, network, processes, memory, etc.
Troubleshooting Windows operating system issues, filesystem, network, processes, memory, etc.
Understanding and troubleshooting of basic networking: TCP/IP, switches, subnets, etc
Familiarity with CLI (command line interface) based environment i.e. experience with popular unix commands
Understanding client/server computing
Operational understanding of Cloud infrastructure like Azure and/or AWS
Troubleshooting Linux operating system issues, filesystem, network, processes, memory, etc. SysV Init/systemd
Nice-to-have skills
Basic understanding of Cyber security Domain (CIA, File integrity Mgmt., Security Configuration Mgmt.) would be added advantage
Basic understanding of and experience with Cloud technology like Azure and AWS.
Familiarly with the Java application support e.g. Java logs and ability to interpret jason config files
Required Qualifications
Experience in product operations and Product administration experience
Basic SQL/DB knowledge, queries, tables, etc
Knowledge of many different IT subject areas, such as Server OS (Windows and Linux/UNIX) administration, network device administration
Company Value Company Value
We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Detail
Job Id
JD2255209
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Pune, Maharashtra, India
Education
Not mentioned
Experience
Year
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