About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Role Overview: The Presales Solution Architect is part of the pre-sales team to support NCR and Multivendor hardware and software combinations for banking customers throughout India. The role will report to the Regional SA leader, and this position is based in India. Key Responsibilities
Presales and design of Global Services including Managed Services charged to the customer as a “as a Service” model.
Assess the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.
Obtain all internal approvals before submission of the proposal to the customer.
Creation of the customer contract and runs customer negotiations until deal closure
Ability to fit various services components/building blocks together to form services solutions that achieve business outcomes in alignment with customer requirements
Collaborate with internal and external stakeholders to understand business goals and support services outcomes
Collaborate with various SMEs/3rd party vendors to arrive at optimized services solutions
Contribute to the effective management of risks and issues associated with solution designs
Qualification and Desired Experience
10+ years of customer facing experience in a services design role including presales, Managed Service frameworks, commercial and contract expertise.
Experience designing Global or multi-region services preferred
Ability to work with partners to build a service solution model
Demonstrates the ability to lead presales opportunities including service models, response content, commercials, tactics and negotiation
Strong capabilities to articulate the business value of Services and convince a customer of such value
Deliver a well-defined set of service design documents articulating risks and mitigation techniques in a timely manner while presenting an end to end seamless service
Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
Experience on service cost models including as a “SaaS” model and creating innovative commercials, working with leasing partners as needed, to drive competitive advantage
Support producing new content including design templates, proposal documentation and presales slide materials
Comfortable delivering solution presentations to Customers
Strong understanding of Break/Fix, Managed Services solutions, applying sound ITIL concepts
A technical and/or operations background (highly desirable)
ITIL certification and ISO20000 experience and/or accreditation (highly desirable)
Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Detail
Job Id
JD1964519
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Chennai, Tamil Nadu, India
Education
Not mentioned
Experience
Year
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