Candidate should be smartAddress user concerns regarding hardware, software and networkingGuide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Diagnose technical issues and solutions in logs
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
provide excellent customer/ client experience,
Perform administrative support duties as required to meet specific operational objectives
Provide assistance and support to colleagues in IT-related matters
Setting up and configuring new laptops and desktops
Complete assigned task within a time frame
Take initiative and discuss with team.
Knowledge of Wi-Fi’s, Network Switches, Firewall, Router
Coordinate with vendor and ensure concern will be fix within 1 hour
Regular H/W monitoring and maintenance on both local and remote office
Ownership of hardware and software inventory & maintain end to end tracking.
Resolving technical problems within the facility through use of a ticket system and effectively communication with all stakeholders.
Create and maintain a concise documentation to lower the possibility of a repeat problem and Educate user so they can troubleshoot issue by itself and maintain within time frame.
Call logging, allocation, status updating in the IT helpdesk software and follow ITSM.
Ensuring customer satisfaction by responding to open tickets with in the SLA.
Good knowledge on troubleshooting of windows/Linux/Network related issues.
Attending the day to day calls and ensure closure at same.
Software and Hardware Troubleshooting
Windows/Linux/Network/Firewall/AntivirusJob Type: Full-timeSalary: INR22,000.00 – INR33,000.00 per monthSchedule:
Flexible shift Education:Bachelor’s (Preferred) Experience:total work: 3 years (Preferred) Work Remotely:
No Speak with the employer
+91 9741916066
Job Detail
Job Id
JD2166168
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Ludhiana, Punjab, India
Education
Not mentioned
Experience
Year
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