Manages all activities required for licensing, contracts with dealers, user records, etc.
Responds to complex enquiries regarding IT issues from the business and resolves escalated complaints at a location
Performs routine activities like software installation, upgradation, bug fixing, etc., along with managing exceptions which cannot be resolved by IT Support
Responsible for IT asset management at a particular location
Implements plans proposed by Group/Functional IT Head at a particular location
Preferred Experience and Qualification
Bachelors Degree in Computer Science or related field; M.S. Preferred, 3-7 years experience with Industry certifications (CSNA, CSNP etc.)
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