Position Title: UCC Collaboration Sr Executive
Job Location: Pune
I) Position Summary:
DCS Support and Service Desk team provide operational support and provision services for customer to deliver Tata’s DCS product & services.
Including but not limited to, CUCM 10.x,11.x,12.x or Latest Version, VCS, Cisco CMS, Polycom RMX, MS Teams, endpoint viz CTS, EX, MX, SX, C Series, Polycom. Strong hands on experience on carrier/service provider network with thorough knowledge of routing protocols & QoS. Polycom Certification having benefit.
Through knowledge of IPT Telephony Troubleshooting and Provisioning (Change Management), Jabber (MAC, Android, desktop) , IP Phone
II) Person Specification:
a) Essential Qualifications & Certifications:
Bachelor’s Degree in Electrical, Electronics, Telecommunications
CCNA Routing & Switching or CCNA Collaboration Certification.
Cisco and Polycom Video Endpoint Troubleshooting Level 2, SIP, H.323.
b) Requisite Skills:
Responsibilities Communication and synchronization between Back-office & Field Force assist troubleshooting of installation problems Support to Field Force for External...
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