Job Description :
Job summary
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks – working on projects that push the boundaries of customer-device interaction.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:
Key job responsibilities
Some of the key job functions of the support engineer are:
A day in the life
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
About the team
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
Basic Qualifications :
Technical Skills: – B.E. in Computer Science or a related field.
Preferred Qualifications :
Leadership Skills:
. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
. Effective prioritization and time management
. Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
. Confidence to drive and manage large conference calls
. Working knowledge of a compiled language
. Excellent communication skills – written and verbal
. Effective organisational skills to maintain a consistently high standard of operations in a busy environment
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