Salesforce Hiring For Technical Support Engineer – Pardot at Hyderabad / SecunderabadTelangana ,  Full Time

Job Category
Customer Success GroupJob Details
Pardot Job Description
Job Category

Customer Success GroupJob Details

This position, as part of the 24×7 Global Support organisation, has primary technical support responsibilities. You will maintain a single-minded focus to ensure customers are incredibly satisfied with Salesforce Marketing products, by becoming a Salesforce Pardot application and platform expert.

The ideal SupportEngineer puts the customer at the centre of everything they do. They are a team player, enjoy working hard, exhibit professionalism, are dedicated to exceeding expectations, have excellent problem solving skills, are able to learn new technologies quickly, and use their time efficiently. Analysts demonstrate the ability to write, speak and present technical information clearly and effectively, adapting as required for the audience. They do this exhibiting composure, being in calm command of every situation.

As a Support Engineer you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.
Note: we are looking out for weekend shift coverage (Sat to Wed) or (Wed to Sun).

Responsibilities

• Provide expert-level technical support via phone and web to Salesforce customers
• Manage support cases on a daily basis, including transfers from other regions and tiers
• Track and maintain all customer communications and case documentation in Service Cloud
• Respond to customer-reported issues in a timely manner, per service level agreements
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff
• Collaborate with technical support teams in other Salesforce Clouds as needed
• Collaborate with Product teams
• Identify knowledge improvement areas and deliver technical trainings to the team
• Identify situations where professional services may be warranted
• Follow established support processes and procedures
• Identify improvements for improved customer experience

What you will need to qualify

• A Bachelor’s degree in Computing (or equivalent)
• At least 2+ years of prior experience with Salesforce platform/applications – Pardot.
• 3+ years previous technical support experience
• A 100% focus on customer success
• Great communication skills, written and verbal
• An action-oriented attitude, with strong organizational, analytical and problem solving skills
• The ability to learn fast, and to be highly adaptable
• Be a dependable, motivated, self-starter, with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus but not required
• Previous Pardot experience is a bonus but not Mandatory
• Salesforce ADM201, Pardot specialist and Pardot consultant certification will be added advantage
• Salesforce developer experience will be added advantage

About Salesforce
Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob
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If you require assistance due to a disability applying for open positions please submit a request via this .Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .
Salesforce welcomes all.