We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days)
Job Location : Bangalore
Sal : 2.50 to 6.00 LPA
Please Call : Lerissa @ 9309326494, Delilah @ 7058721922 Shreya @ 8698989517, Susan @ 7722032762 , Pearl @ 7798562517
Language: Proficient in English (Read + Write + Speak )
Role purpose:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests
Roles and Responsibilities
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile
1-6 Yrs of experience in Service Desk/International BPO/Technical Support
Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
Experience in PC Hardware configuration
Experience supporting LANs, PC operating systems and desktop software
Experience using a variety of PC software including Microsoft Office Suite,
Knowledge and understanding of end user requirements
Strong customer service orientation Self-Starter
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Mandatory Language Skill: Prior SD experience and excellent English speaking skills
Key Skills
Service Desk
CTSCapitaTCSMindtreeCredenceHPStartekBNYAegisConneqtInfosysXDBSIBMTech MahindraSykesConcentrixWNSHindujaCognizantCSSGenpactMphasisAccentureSitelBarclaysDXCHCLFISVodafoneHGSSutherlandIGTCompucomEXLTeleperformanceCERTAmazonHexaware
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Outpace Consulting Services Private Limited
Leading it company
Company Info
View Contact Details
+
Salary:
2,50,000 – 6,00,000 P.A.
Industry:
BPO / Call Centre
Functional Area:
Customer Success, Service & Operations
Role Category:
Voice / Blended
Role:
Technical Support – Voice / Blended
Employment Type:
Full Time, Permanent
Transight Systems Pvt Ltd is looking for technically skilled candidates with excellent interpersonal skills for the Technical Support Engineer Position....
Apply For This JobWe are looking for a US IT Recruiters for our organization. candidates who are highly driven with excellent communication skills...
Apply For This JobFull Job Description Working as a Network Support Engineer within the Projects & ADAS Data Platforms team, you will be...
Apply For This Job3+ years of US IT Recruitment experience is required. Should have good experience with US IT Recruitment and Bench Sales....
Apply For This JobYour chance! To support our continuous global policy of expansion, we are constantly looking for committed talents and professionals with...
Apply For This JobUrgent Opening for Wintel Sr. System Administrator (L2) Experience: Minimum 5 Years Qualification: B.Tech or B.E / If not the...
Apply For This Job