Working knowledge and hand-on experience in Installing, configuring and troubleshooting:
Routing & Switching network infrastructures, traditional and Software-Defined solutions like SD-
WAN, NSX-V/NSX-T
Network functions like VLAN, VxLAN, VTP, DTP, STP and Routing RIP, OSPF, EIGRP, BGP,
HSRP, VRRP, QOS, ACL …etc.
Network Security, network access management, IPSec and SSL VPN solutions from Cisco, Palo Alto,
Sonicwall, Fortinet
Wireless Solutions from Cisco/Meraki/Aruba WIFI
NAC solutions like Cisco ISE OR any other solution
Network management and monitoring solutions like PRTG, Solarwinds, Manage Engine
Cloud networking and security solutions for AWS, Azure etc
Candidate should demonstrate:
Proactive problem identification, analysis and remediation
Problem analysis and solution formulation skills.
Learning and service orientation.
Excellent attention to detail.
Ability to adapt, to change and to think innovatively.
Good verbal and written communication ability.
Good planning and time management
Certification:
Certifications (CCNP or CCIE) minimum
Job Description:
Individuals with 5+ years of networking and security operations and management experience with
technologies such as Cisco, Palo Alto, Sonicwall, Fortinet and Vmware NSX-V/NSX-T to provide support
for our managed network and security services customers operating all over the world. This is a hands-
on role in a multi-tenant environment with access to many complex and virtualized micro-segmented
infrastructure.
Responsibilities:
Troubleshoot, diagnose, and solve customer issues
Implement change requests for managed service customers, providing 2nd & 3rd level
troubleshooting support
Point of technical escalation
Effective and prompt communications with clients and internal staff/management
Provide input to constantly improve our products and services to add value for our
customers and shareholders
Document precise and detailed diagnostic information for every assigned customer support
ticket
Handle any additional maintenance and/or service related activities as they arise
Obtain and/or maintain up to date certifications for all products supported
Analysis, recommendation and implementation of new technologies
Job Type: Full-time
Pay: Up to ₹1,800,000.00 per year
Schedule:
Ability to commute/relocate:
Experience:
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