As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Title: Technical Support Executive (Voice)
Location: Hyderabad, India
Position: Full Time
Experience: 1- 3 years
Work Hours: Any time between 5:30 PM and 5:30 AM IST (9 hours shift)
Summary of Job Function
Provide technical support for custom point-of-sale software and hardware over the phone or through remote management, delivering high customer satisfaction through excellent customer service. We’re looking for individuals with strong work ethics, excellent communication and problem-solving skills to join our help desk.
Responsibilities:
Essential Duties and Responsibilities
Qualifications:
Essential Duties and Responsibilities:
Competencies
Infrastructure
Mandatory Skills:
Excellent Verbal and Written Communication Skills
Email Etiquettes
Attention to Detail
Typing Skills (speed and accuracy); at least 35+ wpm
Desired Skills:
Experience working on a service management tool preferably ServiceNow (other alternatives Zendesk/Salesforce Service Cloud/ Freshdesk/Jira Service Management etc.)
Education:
Any Graduate
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