Bam Boom Cloud Looking for Microsoft Cloud 3rd Line Technical Support at Remote Full Time

Our business at Bam Boom Cloud is BOOM-ing and 2022 is shaping up to be our best year yet! We are looking for an extraordinary Modern Work 3rd Line Support Engineer to join our BAM-ily and this is where you come in.

How would you like to join Microsoft’s Partner of the Year fpr 2022 and take your career to the next level?

But why would you want to work for us? We know there’s a bunch of partners out there and they’ll all tell you theirs is the best place to work.

How about this?

· Partner of the Year 2022

· Unlimited holidays

· Work from anywhere, anytime, forever: just get the job done to an awesome standard, we don’t mind how!

· Amazing office facilities, including Bar, pool table and soundproof pods

· Career progression opportunities

· Great training and opportunities to improve how we do what we do

· Great clients

· Great relationships with Microsoft

But most of all we feel we offer something that no other company can. The experience of working with amazing people. Being apart of a family environment and treated with value and respect.

So, what do we need from you?

The perfect person will love to solve problems, thinking outside the box. You will need to be able to work well in a team but also be an independent thinker.

Being proactive is key for success in this role, always coming up with new innovative ideas on resolved issues and providing the best customer journey for all our clients. Owning issues with our clients.

You will need to possess an approachable attitude to be able to give advice and guidance to our junior support technicians.

Constantly look for better ways to achieve goals and share these with the wider team.

This role is perfect for someone who is looking to make the next leap in their career. Maybe you have been a 2nd line engineer who is ready to move up. Or a technical engineer for a small firm and want to work for a Microsoft partner.

Experience/Skills/qualifications that are needed?

· Extensive understanding of Microsoft Technologies including Windows 10/11, Microsoft 365, Azure, Endpoint Manager & Autopilot, Hyper-V, Windows Server, Exchange Server (Including Exchange Online Hybrid Deployments), SQL Server

· Solid understanding of UTM and Firewall products and their roles within the network. (SonicWALL/Watchguard/Cisco and others)

· Understanding of server virtualisation in Hyper-V environments, including failover clustering and SAN storage. VMWare experience also desirable

· Understanding of server backup solutions (Datto/Altaro/Veeam and others)

· Strong understanding of network settings including TCP/IP, VLANs, Routing, port forwarding and NAT

· Microsoft Fundamental, Associate or Expert Certifications are extremely desirable

And what will you actually do?

· Take support escalations from 2nd line support, Customer Success Managers, and key contacts for our portfolio of clients.

· Provide out of hours escalation support to our 24/7 support partners (rota based).

· Work directly with client inhouse IT teams and provide them with a point of escalation and assist with systems administration.

· RCA of monitoring alerts.

· Review and approve issues that need escalating to on site engineers.

· Document repeatable troubleshooting processes and procedures.

· Reviewing and applying SSL certificates to applications and services

· Mentor 1st and 2nd line technicians.

· Assist with 1st and 2nd line workloads when necessary.

Job Type: Full-time

Benefits:

• Life insurance
• Work from home

Schedule:

Experience:

• 2nd line technical support: 3 years (Required)
• Azure and O365: 1 year (Preferred)