Designation: Technical Support Engineer L1 /L2
Location: Mumbai
Experience: 3+ Years
Qualification: B.TECH, CS, IT, Electronics Stream/ MCA
Certification: CCNA, MCSE( added advantage)
Job Description:
a. Candidate must be competent in configuration and troubleshooting of Network devices.
b. Candidate must be able to manage and configure Servers, Storage and other IT devices.
c. Candidate will be responsible to return, repair and reconstruct the faulty equipments with Coordination of the respective OEMs.
d. Candidate will be responsible for complaint logging and tracking of the faulty devices.
e. Candidate able to create or present reports as per the requirements.
f. Diagnose and troubleshoot technical issues, including account setup and network configuration
g. Properly escalate unresolved issues to appropriate internal teams.
h. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
i. Ensure all issues are properly logged.
Job Types: Regular / Permanent, Full-time
Salary: ₹240,000.00 – ₹360,000.00 per year
Schedule:
Education:
Experience:
Speak with the employer
+91 9353409796
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