Voice Jobs Looking for Technical Support Engineer – Voice and Chat Process at Bengaluru, Karnataka Full Time

Technical Support Engineer

Years of Experience:
Mandatory 1 to 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:
Excellent communication skills in English (both spoken and written)

Basic to advanced knowledge of computers (software)

Working knowledge of internet and networking

Typing speed – minimum 35 wpm with 100% accuracy

Attention to detail is a must along with accuracy in the chats

Ability to follow instructions as directed

Willingness to work in 24 x 7 work environment

Desired Skills:
Self-motivated with excellent interpersonal skills

Innovative and self-starter

Ability to work with minimum supervision

Detail and analytical orientation

Problem solving and conflict resolution skills

Demonstrated ability to work in a fast paced environment

Ability to respond to common inquiries or complaints from customers

Must be well organized and driven to meet deadlines

Job Description:
TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.

TSEs should have the ability to handle multiple chats simultaneously.

Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls

Responsible for responding to customers in an efficient and professional manner

Handles and resolves technical queries; identifies and escalates accordingly

Meets expectations regarding productivity as defined by the process or manager

Escalates necessary cases to the right level within the defined LOB (Line Of Business)

Ensures compliance with all company and departmental policies, procedures, and Guidelines

May be required to perform other tasks as requested, assigned, or directed

Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

Flexibility to work extended hours with minimal notice during high volumes

Working days: 5 days a week – Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Bachelors

1+ years