Responsibilities:
Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of IT Business process or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.
Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.
Education and Experience Required:
Bachelor’s degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 2 years of related experience or a Master’s degree and up to two years of experience.
Knowledge and Skills:
Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and serverweb related applications).
Experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) .
Basic skills in scripting andor programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.
Job:
Information Technology
Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
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