IT/ITES Network Engineer
Technical support/ Network engineer
0 to 6+ years of experience in troubleshooting, (Any tech support or network support) service desk support.
Excellent communication.
Assists with monitoring and tracking incidents to ensure resolution occurs within the Customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Predominantly Voice Interaction support and also through email, chat & remote support.
Communication skill
Effective relationship with the client.
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