We are hiring for Technical support
Requirements
Job title – Technical Support Associate
Work Experience – 1 to 2 years
Work Location – Chetpet, Chennai
Shift Timing – 6pm to 3am (Night Shift)
Support job description:
1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners
2. Monitoring and maintaining computer systems and networks
3. Responding in a timely manner to service issues and requests
4. Providing technical support across the company via phone or electronically
5. Resolve technical issues in a Technical timely manner using available resources within the company
6. Log bugs and enhancement requests
7. Setting up accounts for new users
8. Repairing and replacing equipment as necessary
9. Testing new technology
Technical Support requirements:
1. Excellent customer service skills
2. Strong troubleshooting and critical thinking skills
3. Previous working experience in IT support
4. Associate’s Degree in Computer Science
5. In depth knowledge of Windows, Mac OS and Microsoft Office
6. Excellent communications is required.
Technical Support Skills:
1. Ability to think logically
2. Good memory of how software and operating systems works
3. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
4. Ability to work well in a team
5. Problem solving skills
6. Strong customer focus
7. The ability to priorities your workload
8. Attention to detail.
Ø Preferred if worked on any
1. Networking, 2. System Knowledge, 3. OS installation, 4.L1 & L2 support.
Job Type: Full-time
Salary: ₹8,671.44 – ₹35,834.46 per month
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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