Jacobs Looking for IT Service Configuration Manager at Navi Mumbai, Maharashtra Full Time

Your Impact:
As the IT Service Configuration Manager, you’ll join the Enterprise Service Management Office that ensures the Service Configuration Management (SCM) system is accurate and complete across the global organization. Working collaboratively with business leaders and key IT partners, you’ll develop, implement, and oversee policies and procedures to mature the practice and grow its capabilities. The configuration manager is also responsible for chairing the Configuration Control Board.

Here’s what you’ll do to make an impact:
Follow and use the Service Configuration Management (SCM) practice, processes, procedures, work instructions, policies, required documentation, and tools.

Design and establish standard operating procedures, documentation, protocols, processes, and procedures to support business as usual operations and practice continuity.

Heavy focus on implementation and maintenance for the Common Service Data Model (CSDM) to support improved service offerings as part of a more connected approach.

Building and maintaining a healthy Configuration Management Database (CMDB) with the focus on increasing service value and remaining relevant to our customers.

Establish training program to mentor, train, and grow a team of SCM professionals and stakeholders.

Support internal and external audits of SCM to ensure compliance with applicable laws, regulations, and business rules.

Drive practice maturity through applying industry best practices, ITIL® 4, and Lean IT principles.

Directly support organizational ITSM practices including Change Enablement, Incident, Problem, Event, and Release Management, Asset Management, Finance, and Procurement.

Partner with Enterprise Architecture to map business capabilities and service offerings aligned enterprise service models.

Manage changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business.

Collaborate with business leaders to ensure that the configuration management system is providing value to the organization.

Chair meetings of the Configuration Control Board.

Perform reporting, supervisory, and guidance tasks.

Direct research, training, documentation, and compliance tasks.

Maintain the quality of data within the configuration management system and database.

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Here’s What You’ll Need:
As a Jacobs innovator, you’ll collaborate with a team of geographically dispersed OCM gurus, while each of you discovers what drives you. At Jacobs, we believe in #TogetherBeyond, living inclusion, diversity, and cohesion; nurturing opportunity and encouraging career growth through mentorship and exemplary leadership; operating with the utmost integrity. We’ll help you grow, pursue, and fulfill what inspires you – so we can make big impacts on the world, together.

Advanced experience in related IT and/or Configuration Management roles.

Experience working in a management or leadership role.

Hands-on experience with CSDM implementation.

Working knowledge and experience of the Service Configuration Management process (e.g., ITIL® 4, CoBIT 5, CMM, COSO, ISO/IEC 20000-12018).

Demonstrated ability to effectively communicate technical business issues and solutions, and to coordinate activities to cross-functional teams.

Extensive hands-on experience with ServiceNow.

Ideally, you’ll also have:
Bachelor’s degree in a relevant field

Experience with Agile Project Management approaches, tools, and phases of the project lifecycle.

ITIL v4 Certification High Velocity IT, or v3 equivalent (Service Transition and/or Release Control & Validation).

ITIL Foundations Certification.

Experience with ServiceNow Rome release.

Experience in any of the following areas: IT operations, quality assurance, process engineering, service transition, service delivery, release management, customer service/communications experience.

Experience working in a team-oriented, collaborative environment.

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.