BBS Looking for Sr.Manager – IT Infra & Ops. at Gurgaon, Haryana Full Time

Location: Gurugram

Designation: Sr.Manager – IT Infra & Ops

Salary:
Experience: 15-20 Years

Key Features

Objective Of This Role: (Brief description of the role, why are we hiring, and what will person in this role do)

G+D’s IT Enterprise Operations Center (EOC) is the global delivery and support operations center for G+D groups’ global locations and subsidiaries. EOC manages the IT Infrastructure (Server /Datacenter, Collaboration and Messaging, Network LAN/ WAN / Wifi and Firewall security) and Enterprise IT Applications (predominantly SAP portfolio) along with Mobile Applications Platforms as well. The center is also accountable for delivering high value and high visibility IT projects & programs across various IT domains.

We are looking for an experienced IT Infrastructure & Operations Manager who is well versed in managing the core IT infrastructure in domain areas of Server/Datacenter and Network &Firewall operations from theglobal Enterprise Operations Center at G+D Gurugram site. The person is expected to manage from EOC, for G+D’s global sites, the complete technical operations specific to global LAN, WAN, Wifi and Firewall related domains. This is the core requirement and expectation from the suitable candidate. In addition to the Network & Firewall domain, it is also expected that the suitable candidate has experience in handling Server and Datacenter (DC) operations and is capable enough to manage both the server/DC and Network/Firewall domain areas.

Ensure high uptime and stability of Network, Firewall and Server/DC operations (including storage/backup) as per SLA/OLA for global G+D sites. In partnership and alignment with corporateIT team(s), He/she should be able to technically and financially envisage, develop& propose roadmaps and implement/deploy and support the RUN operations for global sites.

He/she is THE accountable person for smooth running and managing the Enterprise wide support/operationsand implementing new projects/programs in partnership with corporate IT team(s).

Manages global escalations amicably and professionally with excellent stakeholder communications.

Leadsand manages an existing high-performing technical teams in Network/Firewall and Server/DC, storage-backup operations. Able to provide leadership in both technical and non-technical (people management)areas for the development and growth of the team. Define KPIs/MBOs for the team and manage the performance on a regular basis.

Tasks& Responsibilities: (Major task and role person will have to perform – list all the relevant points)

Delivery Management:

• Leads delivery of ITNetwork/Firewall and Server/DC services per standard IT processes and technical solutions requiring coordination with internal and/or external partners or vendors across multiple technology domains.
• Developing SOWs/SLA/OLA and if required, Requests for Proposals (RFP)for external or outsourced service providers.Participates in supplier selection process (if required)
• Actively monitors SLA/OLA for related services and participates in review and updates as necessary; hosts service review meetings with Sr. level stakeholders and proposes and owns related action items.
• Analyzes industry trends and recommends rationalization of service delivery for IT processes/services, influences decision making.
• Finding innovative ways of improving support processes/operations and customer satisfaction scores.

Financial Management:

• Meets financial objectives by forecasting requirements; preparing delivery budget; monitoring expenditures viz. resources, licenses etc.
• Analyzing variances; initiating corrective actions and work to optimize service delivery costs

Stakeholder Engagement:

• Seasoned professional with experience in hosting periodic review meetings with different stakeholder groups; Do timely follow-ups and completion of action items
• Competent presenter; promotes process, program or project with stakeholders, other functionsand groups.
• Manages periodic engagement with global and local business users, IT partners , team and other stakeholders.
• Ensures transparency of communication in case of issues/escalations, upcoming changes, new projects/programs.
• Able to translate technical terms,jargon in simple words and engage with biz/other Sr. stakeholders and leaders in “business language/words”
• Ability to make presentation to Sr Management and manage difficult conversations with key stakeholders

Domain Expertise:

• Hands-on technical knowledge in Network and Firewall technology platforms is a MUST. Handling of global server/Datacenter operations will be highly desired & preferred
• Deep dive expertise in Network and Routing protocols, implementation of Firewall tools and platforms. Good understanding and knowledge of Server/DC operations like Operating Systems, VMware Virtual platforms, MS Azure will be a huge advantage.
• Able to propose and implement short and long-term plans to ensure Network/FW capacity meets existing and future requirements. Similar for server/DC areas as well.
• identifying trends; determining system improvements and leading related changes
• Proven expertise in designing and deploying IT service delivery/ITIL processes- Incident, Problem, Change & release, compliance management processes
• Perform periodic network performance assessment & share statistics / reports; Preparing weekly & monthly reports
• Calculating the efforts for the new demands & handling the IT Demand Management effectively; ensuring appropriate team hours booking for projects & operations.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. Similar for server/DC operations. Knowledge and experience in OS mgmt., patch mgmt., HW to Virtual servers transitioning , storage-backup will be an advantage.
• Deep dive with team/tech-leads for Monthly & Quarterly assessment of the access rights to central management server & review of the firewall rulesets
• Manage and ensure effectiveness of security solutions, including firewalls, Pulse Secure, Internet Proxy and intrusion detection systems.

Risk & Compliance Management:

• Proactively identifying and propose risk mitigation plan and solutions
• Well versed in RCA and problem resolution; SPOC for all Audits& Compliance; Seasoned professional to handle audit questionnaire, interviews.
• Demonstrates leadership to define requirements for service delivery risk. Create strategies for risk mitigation and contingency planning.

Team Management:

• Manages technical teams with hands-on, deep dive engagement;gives direction & coaching when required. Develops and fosters close engagement between Network FW and Server DC team.
• Define KPIs/MBOs and reviews them on a quarterly basis.
• Experienced in handling and managing a technical team with varied skill sets, domain expertise and diverse global or local cultures.
• Sets direction for high-impact and/or long-range strategic projects and operations
• Experienced in handling and managing tough conversations with team , developing their growth plans in alignment with company goals and objectives.
• Experienced in working with a global MNC and colleagues with different cultures across the globe.

Technical know how: (Mention the technology on which person must be experienced)

Mandatory

Excellent knowledge of current protocols and standards, Including DMVPN, ADVPN, Switching /routing, SSL/IPSEC.

Hands on experience in deploying technical tools, configuration across Network and Firewall technologies, platforms

Knowledge of SDWAN, SDLAN and necessary network topology/configurations for cloud operations (Azure, AWS)

Sound knowledge &Hands-on on Firewalls, including Palo Alto, Checkpoint & Juniper

Knowledge & understanding of the traffic flows, packet filtering.