ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
:
Senior IT Content Developer
We seek an experienced Sr Content Developer to join our Pune, India location to create, update and publish IT documentation. Examples of this documentation include blog posts, how to docs, PowerPoint decks, marketing material, videos, job aids, training material, technical docs, and many others. This role will also work regularly with our IT Help Desk to curate content which helps employees fix/resolve technical issues they may be facing. Experience with ticketing systems, such as Service Now, is highly preferred, but not required. This role requires expertise in Microsoft Office Suite, as this role will involve extensive work with Word and PowerPoint. HTML expertise is also preferred, but not required.
This position will work closely with subject matter experts such as software development teams, Enterprise IT, HR, and Legal team leads and stakeholders.
Responsibilities
Strategy & Planning
Prepare a long-term plan for content development, categorizing, indexing, and archiving all content and information resources.
Develop a comprehensive catalogue for organizing information resources based on business goals and requirements from stakeholders.
Operational Management
Collect and define requirements, then create and maintain a consistent operational architecture for content.
Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings.
Work with IT team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time.
Create easy-to-understand content that engages users and gives them a helpful yet engaging experience when browsing through our IT Knowledge base articles.
Editing and Proofreading contents before publication.
Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function.
Work regularly with our IT Help Desk to curate content which helps employees fix/resolve technical issues they may be facing.
Adhere to design template and company style guide while organizing and writing documentation.
Assist with development and maintenance of applicable training and educational material.
Develop and propose documentation plans and outlines for new procedures, user/training guides and supporting materials; estimating project length and keeping everyone involved on time.
Enhance and maintain existing documentation to the deadline.
Proactively manage the document lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet).
Perform additional duties as required from time to time.
Qualification:
BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required.
3+ years of technical content development experience.
Fluent in MS Office (Word, Excel, PowerPoint, and Outlook), calendar management, email systems
Required Skills & Experience:
Experience with Visio or other process flow visualization tools, MS Office suite of tools required.
Superior writing, editing, and communication skills required.
Excellent command over the English language (especially grammar and sentence composition skills) required.
Experience learning about and communicating complex topics in simplified way with clarity.
The ability to think creatively and execute tactically, must be able to think beyond the assignment to draw new insights.
Exceptional interpersonal skills and adept at building strong partnerships across a global organization.
Outstanding organizational/time management, planning and prioritization skills.
Voracious learner who is always up for a new challenge.
Preferred Skills & Experience:
Background in or general understanding of computer science.
Experience with content management tools or processes.
Experience with application/solution lifecycle management processes.
Exposure to collaboration tools (e.g., Zoom, MS Teams)
:
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
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