Position Summary
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Required skill set
Analytical and Problem solving skills
o Quickly build trust and confidence with customer
o Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
Desired Experience
Time Management Skills
Communication & Relationships Skills
Skills & Knowledge
Aptitudes
Job duties and responsibilities
Education and other requirement
Job Type: Full-time
Salary: ₹28,000.00 – ₹32,000.00 per month
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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+91 9611509341
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