IQEQ Looking for IT Service Transition Lead at Hyderabad, Telangana Full Time

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

Responsibilities

As a result of continued growth, we have a fantastic opportunity for an experienced IT Service Transition Lead to join our global team.

This is an exciting opportunity for an action oriented individual contributor to support the design, transition, operation, and continuous improvement of service transition services across our Global Technology service whilst driving incremental process maturity.

The IT Service Transition Lead is a key role within the IT Service Excellence team enabling the IQ-EQ Global Technology functions to ensure that all new or changing services are successfully delivered, tested, and transitioned into operation.

As part of a new Target Operating Model that is embedding IT Service Excellence this role requires a high level of proactivity across all dimensions of responsibility, maintaining strong partnerships across IT including vendor partnerships and the business.

You’ll be a leader and expert, recognized as a subject matter expert in all aspects relating to Service Transition, ensuring that the implemented process is followed to guarantee the integrity and accuracy of the data within.

You’ll partner with Regional Technology, Service Excellence, Enterprise Technology, Information Security, IT Risk & Compliance, IT Applications, IT Architecture and Project Management Teams to ensure structured transition management support for the implementation of multiple internal and external- facing projects and to proactively manage all operational aspects.

Tasks (what does the role do on a day-to-day basis)

Ensure that all new or changing services are successfully delivered, tested, and transitioned into operation

Provide structured transition management support for the implementation of multiple internal and external- facing projects and to proactively manage all operational aspects

Manage the Transition Pipeline by providing regular reporting to demonstrate the state of transition activities, manage the Transition Pipeline and provide regular reporting to demonstrate the state of transition activities to the CIO

Ensure effective warranty and early life management is established and scheduled

Ensure products and services can be adequately supported within the live environment by our global support teams, through knowledge management and transfer

Engage with key stakeholder groups from across the global community to understand requirements and provide Transition support

Analyse and capture risks relating to new, changed, or retired services

Review and contribute to documentation relevant to services e.g., design of support models, service acceptance criteria and success factors, service transition, standard operating procedures, SLAs, OLAs

Own and manage multiple transition projects ranging from small scale to extra-large and the activities required to support a successful go live

Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups and manage these within the CSI Register

Ensure that all operational services are recorded within the service catalogue

Engage in Service Design activities to ensure efficient support structures are defined

Qualifications

Key behaviors we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

Action oriented

Collaborates

Communicates effectively

Interpersonal savvy

Builds networks

Balances stakeholders

Tech savvy

Optimizes work processes

Required Experience

Education / professional qualifications

Example ie. Graduate degree, preferably in IT related disciplines

Professional certifications such as PMP, ITIL or equivalent

ITIL Foundation qualification essential

Background & Technical experience

Strong Service Transition Management experience, approx. 12 – 18 months

Experience in supporting service releases into production (including documentation)

Awareness or experience in other relevant Service Management roles (e.g., change management, service operations, service transition, service delivery)

Ability to liaise with senior stakeholders and adapt accordingly

Strong analytical and technical skills supported by excellent written and verbal communication, including authoring reports and other documentation

Understanding of Data Protection and Information Security principles

Exceptional interpersonal skills, including teamwork, collaboration, and facilitation

Service management tooling awareness (preferably ManageEngine)

Requirements capture and analysis

ITIL certification in service management foundation level (or related equivalent qualification)

Company, product and market knowledge

Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements

Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.

Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management

Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results

Passion, dynamism, and drive

Personal presence, integrity, and credibility

Ability to solve problems either independently or by utilizing other members of the team where necessary

Languages

Fully proficient spoken and written English, additional European languages will be an asset

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.