PwC Looking for Managed Services _ DPS_AES Salesforce-Vlocity Consultant Solution Architect_Manager at Bengaluru, Karnataka Full Time

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm’s/client’s expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm’s code of ethics and business conduct.

Job Description

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.

Be involved in the financial metrics.

Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

Contribute to the development of your own and team’s technical acumen.

Use data and insights to inform conclusions and support decision-making.

Adherence to SLAs, experience in incident management, change management and problem management.

Develop new skills and strategies to solve complex technical challenges.

Assist in the management and delivering of large projects.

Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.

Act to resolve issues which prevent the team working effectively.

Keep up to date with local and national business and economic issues.

Continue to develop internal relationships and the PwC brand.

Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.

Actively engage in cross competency work and contribute to COE activities.

Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented..

Managed Services – Application Evolution Services

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients’ better.

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Required Skills

7+ years of SALESFORCE experience. Overall 15+ IT experience.

Should have strong technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices.

Ability to provide technical leadership setting best practices including quality of design, implementation, maintenance, and support.

Extensive experience in Force.com platform using Apex, Lightning and LWC

Solid Implementation experience using Sales / Service / Custom cloud.

Solid experience in Web services, REST API and implementing common integration patterns between Force.com, ERP and CRM systems.

Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft, Boomi, Informatica, Tibco, and Fusion middleware.

Ability to define Data migration strategies considering data volumes, external environments and migration approach.

Ability to address security complexities, and design solutions aligning with Salesforce security models.

Should have managed multi environments, multi regions complex project implementations and therefore able to define environmental and deployment strategies.

Experience in working with SLDS, HTML, CSS, Ajax, JavaScript, jQuery

Experience in working with board range of emerging Salesforce products – B2B Commerce, Tableau CRM ,CG Cloud, MFG Cloud, Loyalty cloud and Slack

Should have good exposure to working prominent AppExchange products aligned to different industries.

Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.

Extensive experience managing and delivering multiple projects using Agile Methodology

Hands-on Experience with Vlocity platform capabilities, including Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts , Flex cards & Vlocity Data Model.

Experience with system integrations involving Salesforce.com web services (JSON, SOAP), REST, XML, as well as Vlocity Integration Procedure.

Experience with CI/CD Tooling (git, gitlab, Jenkins, BitBucket, Jira) in a SalesForce environment

At least one full implementation cycle of experience on a Salesforce Industries (Vlocity) project and demonstrated experience using Omnistudio / Vlocity Interaction Platform tools like Flex Cards Framework, Omni Scripts, Data Raptor (ETL), Calculation Procedures and Integration Procedure

5+ years of hands-on experience within the Salesforce Sales, Service and Vlocity ecosystem

Hands-on experience in Salesforce platform using APEX, Process builders, flows

Hands-on experience on Lightning Web components

Expert knowledge of Salesforce platform (Service/Sales/Communities) Apex, VisualForce, Lightning, object configuration, Classes, Controllers, Triggers, Data Loader, AppExchange, Web Services, Components, Custom Objects, Workflows & Approvals, Dashboards, Reports, Analytic Snapshots, etc

Preferred Skills

Able to run practice initiatives and enable capabilities within the Salesforce practice

Good experience in articulating Point of Values and defining Go-to market solution

Review releases from Salesforce on regular basis to determine new features that are appropriate for end users

Define and develop and follow best practices in salesforce

Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.

Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.

Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.

Familiarity building custom solutions on: Oracle, MS-SQL Server, or other RDMS.

Proven track record of writing, interpreting, and managing deliverables of a consulting engagement.

Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.

Strong communication skills and negotiation skills, conflict resolution

Possess advance Salesforce certifications and Certified as Scrum Master

Nice to have Vlocity CPQ Developer ( Industries CPQ Developer )

Enterprise Product Catalog (EPC), Configure Price Quote (CPQ), Contract Lifecycle Management (CLM) and Order Management (OM).

Subject matter expert for all Saleforce.com/Vlocity product offerings and solutions and provide guidance to the Development team on the best use of OOB Salesforce/Vlocity products.

Knowledge and experience in Core Vlocity platform (CMT, INS, PubSec), OmniScript, DataRaptor, Actions, Salesforce and Vlocity Certification preferred

Experience using versioning control/continuous integrations tools such as Jenkins, ANT, git Expert knowledge in JIRA & Confluence tools

Experience in Vlocity Industry Insurance Solution

Salesforce platform developer certification (Must)

Salesforce Certified Omnistudio Developer (Must)

Salesforce Certified Omnistudio Consultant

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

February 28, 2023