1 point 1 solutions Looking for IT Dialer at Turbhe, Mumbai, Maharashtra Full Time

IT Dialer – Tech

Job Description: –

· Basic knowledge of GENESYS Dialer.

· All Genesys service knowledge like Massage/config/URS/OCS and etc.

· Knowledge of SQL and My SQL like select/insert and update queues.

· Knowledge of IVR creation and modifications as per process requirement.

· DN/Agent/campaign Creation & Mapping according to business requirement.

· Change PRI and GSM call routing as per business requirement.

· First level Troubleshooting/finding should be done, if they faced any challenge to handle the issue immediate escalated it to next level.

· Monitoring of T Server call recording movement.

· Monitoring CCPulse and templates creation and modification as per the requirement

· Real Time Data deletion should be done as per business requirement.

· Agent id mapping according to business requirement.

· Installation and Configuration of Genesys application.

· Installation and Configuration of PRI/SIP/GSM getaway.

· Configuration Backup of PRI/SIP & GSM Gateways as per requirement.

· Process wise Data backup and deletion activity monitoring from SQL Database as per business agreement.

· Process wise NR Agent/DN/campaign deletion.

· All IVR Call Recording Backup should be done as per the requirements.

· Flexibility to work in 24*7 shifts and extended hours.

· Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.

· Perform with daily checklist.

· Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.

Job Type: Full-time

Salary: Up to ₹30,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Turbhe, Mumbai – 400705, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8439623531