IT Dialer – Tech
Job Description: –
· Basic knowledge of GENESYS Dialer.
· All Genesys service knowledge like Massage/config/URS/OCS and etc.
· Knowledge of SQL and My SQL like select/insert and update queues.
· Knowledge of IVR creation and modifications as per process requirement.
· DN/Agent/campaign Creation & Mapping according to business requirement.
· Change PRI and GSM call routing as per business requirement.
· First level Troubleshooting/finding should be done, if they faced any challenge to handle the issue immediate escalated it to next level.
· Monitoring of T Server call recording movement.
· Monitoring CCPulse and templates creation and modification as per the requirement
· Real Time Data deletion should be done as per business requirement.
· Agent id mapping according to business requirement.
· Installation and Configuration of Genesys application.
· Installation and Configuration of PRI/SIP/GSM getaway.
· Configuration Backup of PRI/SIP & GSM Gateways as per requirement.
· Process wise Data backup and deletion activity monitoring from SQL Database as per business agreement.
· Process wise NR Agent/DN/campaign deletion.
· All IVR Call Recording Backup should be done as per the requirements.
· Flexibility to work in 24*7 shifts and extended hours.
· Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
· Perform with daily checklist.
· Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
Job Type: Full-time
Salary: Up to ₹30,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
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+91 8439623531
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