2COMs Looking for Desktop Support Engineer (Mysore) at Mysore, Karnataka Full Time

Job Description

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site via remote connection and assist with hardware installations, software upgrades, systems

integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-

solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for

clients experiencing basic hardware and software issues.

Job Description:–

Technical troubleshooting of laptop / desktop

Primary Duties / Responsibilities

1) Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

2) Responding to client support requests.

3) Contacting clients to find out the nature of the problem.

4) Troubleshooting hardware and software issues.

5) Installing and maintaining hardware and computer peripherals.

6) Having good knowledge of os installation. (OS via PD and OS via SCCM.)

7) CConnectingto field Support engineer for OS installation hardware troubleshooting/ physical check issue

8) Aware of of ticketing tools.

9) Support, Manage, Optimise and Maintain the configuration and installation of the Desktop,patch updates, Version Update of applications

10) Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.

Desktop Support Engineer Requirements:

• At least proven 1 years to 3 years of work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Requirements

First Level support for all Desktop calls

Installation of Std. Wintel Desktop Operating Systems

Should be familiar with Desktop concept in an active directory environment.

Installation of Std. Non-Wintel Desktop Operating Systems

Email client configuration/Outlook

Configuration of printer drivers for local and network printers on the desktops

Install desktop OS, various applications

Configuration of mail clients and troubleshooting mail client related issues

Troubleshoot and resolve desktop issues end users

Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications

Bit-Locker knowledge

Benefits

Salary – 4.2 LPA PF & ESIC Included

Job Information

City

Mysore

State/Province

Karnataka

Country

India

Industry

Engineering

Zip/Postal Code

570001