Location: Chennai
Shift: Should be flexible with night shifts and 24*7 working environment
Experience – 1 to 6 years
Job Description:
Requirements
Responsibilities:
1. Resolve software and technical questions for the customer efficiently and effectively
2. Gather the required information necessary in order to best handle customer software and technical inquiries
3. Manage customer expectations regarding estimated response times for issue resolution
4. Resolving the issues through Phone, Chat and email and other communication channels
5. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations
6. Extensively research and document customer technical issues 7. Collaborate with Technical Support team members to manage customer inquiries properly and escalate when appropriate
8. Partner with Technical Support team members on various strategic projects when needed
9. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
10. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team
Benefits
Cab+ Incentive+ Shift Allowance
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Job Information
Salary
3,00,000 – 5,00,000 annual salary
Work Experience
Experienced
City
Chennai
State/Province
Tamil Nadu
Country
India
Industry
BPO
Zip/Postal Code
600001
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