LOCATION : PUNE & BANGALORE
INTERVIEW LOCATION : HYDERABAD
JOB DESIGNATION : IT service desk
JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.
Requirements
Qualification : Graduate with 15 years of formal education
Shift : 24*7
Experience : 0-5 years of Experience in Service Desk
If experience than must have: Minimum 1 year of Service Desk Technical Support
Must have experience of Microsoft Outlook 365, Bit Locker & Active Directory, internet issues, bluescreen issues.
Also must have experience in Laptop/Desktop Troubleshooting & VPN Installation
5 days working, 2 rotational week off.
work from office
Excellent communication skills – CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared
Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Knowledge of Incident Management lifecycle
Aware of current role SLA and Metrics handled
Talents should be based out of Bangalore or Pune
Work from Office is mandatory, No option of hybrid and WFH
24*7 Shifts is mandatory
Benefits
LOCATION : PUNE & BANGALORE
INTERVIEW LOCATION : HYDERABAD
Skill set :: Technical Service Desk(Voice)-L1 and L2 Support.
1yr to 5yrs Technical support exp, salary upto 6 lpa
Process incentive and IJP
Job Information
Salary
0 – 200000
Work Experience
Experienced
City
Seri Lingampally
State/Province
Telangana
Country
India
Industry
IT Services
Zip/Postal Code
500032
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