7Eleven Looking for Network Engineer-III at Bengaluru, Karnataka, India Full Time

Why Join 7-Eleven Global Solution Center?

When you join us, you will Take Ownership – Within a product area, the teams will own end-to-end delivery of solutions. The teams will be entrusted with responsibility and ownership for the delivery of products. They will also support the local teams in each country in integrating new digital assets with existing systems Challenge Yourself – Products built in Bangalore will be deployed across our network of convenience stores, supporting over a billion transactions per year. If you are up for a challenge like never before, step forward. Build Solutions for Scale – We have over 80,000 stores in over 18 countries dealing in a diverse range of products. The product team will build digital solutions to be deployed at scale, supporting our business operations spread across the globe. Move Around and Grow – Cross-functional learning is not just allowed at 7-Eleven; it’s applauded. We’ve got the size, stability, and resources that make it possible for employees to find rewarding careers Lead and Serve – 7-Eleven has always been about serving the needs of our customers and community.

Why We Exist, Our Purpose and Our Transformation

7-Eleven exists to be a customer-obsessed, digitally enabled organization, seamlessly linking our physical stores with digital products and services.Our purpose is to redefine convenience by continually delivering best-in-class customer experiences and solutions in an environment where consumer demands are rapidly changing.By anticipating customer needs, we develop and deploy platforms that allow customers to shop, pay and receive products and services how they choose. For our success, we are executing a cultural change underscored by leadership principles and supported by realigning organizational resources and processes.

Responsibilities

• Analyze, diagnose, and resolve customer issues within the 7-Eleven network
• Provide Tier 2 and Tier 3 technical support for 7-Eleven’s network infrastructure
• Resolve incidents directly with end users and record detailed actions in ticketing tool
• Collaborate with 3rd party vendors to ensure the network stays operational
• Escalate issues to next level of support if unable to resolve in a timely manner
• Install and implement network hardware components and cables in data centers and corporate offices
• Perform approved network changes according to procedures with minimal business disruption
• Understand and perform network maintenance and system upgrades, including service packs and patches
• Develop and maintain accurate network support documentation in a knowledge repository
• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
• Other duties as assigned

Qualifications

• University degree in Information Technology or related field preferred
• 6+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred
• Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
• Certifications are highly recommended – (i.e., CCNA, CCNP, JNCIA, JNCIS, JNCIP, etc.)

Education

Bachelor’s Degree or Equivalent Experience