Location:
Rajarhat, Kolkata, India
Salary: within range
Why this job matters
The Service Ops. Team Lead supervises a team responsible for delivering the service requirements of the supported customers and meeting the operational enablement and readiness of services offerings and capabilities
What you’ll be doing
1. Supervises a team of service operations professionals to deliver Service Operations activities.
2. Coordinates incident management, prioritisation and diagnostics related activities, logically troubleshoots complex customer issues or incidents, and escalates issues if necessary.
3. Drives a healthy and professional relationship with suppliers and senior internal stakeholders, ensures excellence customers engagement.
4. Monitors operational effectiveness of support services through analysing service operations reports and supports the implementation of improvement plans.
5. Coaches team members on deliverables, ensuring that services are aligned to the client’s business requirements.
6. Coordinates the preparation of accurate and timely reporting and related insights in respect of key performance metrics and operational efficiency.
7. Works to understand core issues affecting the client and liaise with the relevant service teams to resolve.
The skills you’ll need
Customer Success
Information Management
Communication
Technology Implementation
Continuous Improvement
Problem Solving
Service Level Agreement Management
Quality
Cloud Computing
IT Operations
Customer Relationship Management
Technical Support
Project/Programme Management
Incident Management
Issue Escalation
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
What? A Team Lead, which is used interchangeably with the term player / coach, is a non-management role which does...
Apply For This JobJob Description * Understand the IT Consulting and Staffing business well* Developing and maintaining effective business relationships with potential customers.*...
Apply For This JobNetworking Firewall ERP/SAP Must be aware of Windows environments, AD, Outlook, Installation, LAN. Good conflict resolution skills Ability to multitask,...
Apply For This JobTech Pathway is looking to hire Freshers with good communication skills for Business Analyst Freshers/Experienced. This is permanent job position...
Apply For This JobAt Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value...
Apply For This JobFull Job Description IT Administrator Responsibilities 1. Monitoring and maintaining networks and servers. 2. Upgrading, installing and configuring new hardware...
Apply For This Job