9ine Looking for Systems Administrator at Pune, Maharashtra Full Time

Role Description
The Systems Administrator will be supporting Systems Manager for 9ine’s IT environment in relation to the cloud services on a day to day basis, ensuring that they are secure, reliable and that appropriate service levels are maintained. The candidate will be a part of the wider internal IT systems, and support our customers (users) and colleagues with their IT systems.

The successful candidate will be responsible for proactively monitoring the systems, and recommending suitable solutions and enhancements. The candidate will work using an Agile methodology (Scrum). As required, the Systems Administrator will act as a point of technical escalation for the service department, via the Service Manager and Business Analysts. The successful candidate will be willing to provide both first and second-line support as required.

Responsibilities

You will be responsible for:

• Supporting 9ine’s IT systems, including their integrity, security, maintenance, availability and reliability.

• Daily monitoring of the performance of the business systems and reporting to the appropriate team lead.

• Updating the wider business of any system issues that would impact service operation and communicating downtime.

• Troubleshooting and implementing a root fix for systems related issues including where required liaison with third parties.

• Providing support across systems and services.

• Creation, management and removal of user accounts across all systems.

• Provisioning and setup of user devices and support.

• Monitoring and maintenance of system backups.

• Monitoring and maintenance of device management policies.

• The creation and maintenance of systems documentation.

• Ensuring asset management records are created and maintained.

• Providing, enabling and coordinating out of hours support for scheduled and emergency scenarios including systems downtime.

• Working with 9ine’s Cyber Security Penetration Testers to identify and remediate IT systems related security issues.

• Regularly reporting to the appropriate team member on the status of 9ine systems and any development work, including risks, issues and opportunities.

Skills and Experience

• Relevant qualifications in Computer Science, Engineering or a related field.

• Previous experience in supporting IT systems/services.

• Understanding of developing, managing and supporting systems, services, networks, and infrastructure across both G Suite and Azure.

• Fluency in both written and verbal English.

• Strong interpersonal skills and a desire to work collaboratively to achieve objectives.

• Excellent troubleshooting and communication skills.

• Excellent organisational and analytical abilities.

Professional Development Responsibilities
You will be required to:

• Make recommendations about areas of improvement or development within the business.
• Drive personal continued professional development in line with the business objectives.
• Provide training and support to colleagues within the business and ensure their continuous development.
• Identify new trends in technologies and structure training strategies for the team to help them adopt it.

Other Responsibilities
You will need to:

• Undertake any other duties as reasonably required.
• Work with other departments and colleagues to aid the successful completion of business priorities.
• Work effectively as part of the 9ine team.
• Showcase excellent organisational skills.
• Think on your feet and use your initiative.
• Maintain an enthusiastic and positive attitude.
• Maintain strong interpersonal skills in order to build and develop relationships.
• Have strong communication and presentation skills.

About 9ine

9ine is a UK EdTech consultancy supporting schools around the globe with technology related cyber security, data protection, safeguarding, risk and compliance solutions. Our head office is based in London with satellite offices in North America, and India which enable effective service provision to our expanding client portfolio across the UK, in Europe, Asia, Africa and North America. At the heart of our growth strategy lies the development of our 9ine App that is transforming how schools and SMEs manage their data privacy, cyber security and technology services.

Developed in-house, the 9ine App translates our 12+ years of experience in IT and privacy consultancy into a centralised GRC software platform. Our App automates risk and compliance processes for data privacy. Additional modules for safeguarding / child protection and cyber security and technology solutions management are due for launch in 2022. The App also has a range of additional value add services such as Project Management, Task Management and Incident Management.

Why 9ine?

9ine has big plans, by extending its reach to a wider client base around the globe it has a growth strategy to triple its employee headcount and turnover in the next three years.

To deliver our strategic plans we recognise the importance of both attracting and developing talent and as a result we are investing significantly at both a corporate and individual level to ensure we can deliver both the needs of today with the aspirations we have for tomorrow.

In becoming a true global player we understand that great people may not live and work where 9ine has its offices and are adopting blended working to ensure we can extend the opportunity to be part of something truly amazing wherever you are around the world.

In addition to our strong commercial plan we are evolving our ethical footprint. Our plans include reinvesting a percentage of our profits back into education oriented projects around the world.

With big plans comes big opportunity, if you are the kind of person that looking for a challenge, that wants to make an personal impact, that strives for high quality delivery in all you do, and values working for an organisation whose underlying principles are to support the protection of children in the education environment, then 9ine is the place for you.

Why Apply?

It’s simple, why wouldn’t you? Working for the world leader in its field, an ethical company who truly cares about its people and the people it serves, while being well rewarded for your contribution and developed from the moment you land…..

I know what you’re thinking….. Where do I sign?

General Information

Salary

The remuneration package will be commensurate with the skills and experience of the successful candidate. A competitive OTE commissions package is part of the BDE role, based on actual performance against your KIP’s/Metrics

Equal Opportunities

We strive to be an equal opportunity employer. We work to ensure that none of our employees or prospective employees receives less favourable treatment as a result of sex, disability, marital status, colour, race, creed or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

Job Type: Full-time

Benefits:

Schedule:

Ability to commute/relocate:

• Pune, Pune – 411001, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• supporting IT systems/services: 1 year (Preferred)

Application Deadline: 11/09/2022