AAIDEOLOGY Looking for Assistant Manager – IT at Bhopal, Madhya Pradesh Full Time

IT Manager Call centre / BPO Profile/ Responsibilities

Job brief

We are looking for an IT manager to be responsible and accountable for the smooth running of our Call Centre / BPO setup within the limits of requirements, specifications, costs and timelines. You will manage implementation and maintenance of our company’s Call centre/ BPO Technology like IVR, ACD, Dialler, Loggers, Data Links, PRIs, CRM etc.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Responsibilities

· Manage information technology and computer systems in Call centre / BPO environment

· Plan, organize, control and evaluate IT and electronic data operations

· Design, develop, implement and coordinate Telephony systems, IT policies and procedures.

· Ensure security of data, network access and backup systems

· Act in alignment with user needs and system functionality to contribute to organizational policy

· Identify problematic areas and implement strategic solutions in time

· Audit systems and assess their outcomes

· Preserve assets, information security and control structures

Requirements

· Proven working experience as an IT manager in Call centre/ BPO industry or relevant experience

· Excellent knowledge of technical management, information analysis and of computer hardware/software systems

· Expertise in data centre management and data governance

· Hands-on experience with computer networks, network administration and network installation

· BE/BTech in Computers/ IT/Electronics with more than 8 Years experience

Job Types: Full-time, Regular / Permanent

Salary: ₹8,382.88 – ₹32,981.47 per month

Benefits:

• Flexible schedule
• Health insurance

Shift:

Speak with the employer
+91 8923646742