Techwaukee Looking for Sr Network Engineer at Remote Full Time

18-07-2022

Manage the ServiceNow ticket queues for the Network team, driving requests from creation to completion

Follow established processes, suggest improvements and meet established OLAs/SLAs tied to operational support.

Interact with various IT teams and business units to understand requirements and troubleshoot outages

Monitor Zscaler ZPA configurations for client access to internal resources

Administrator of VolP phones for MN Corporate office. Work with MSPs and Client staff to troubleshoot call issues.

Create change controls and defend them for approval at Change Review Board meetings � Monitor network services and respond to alerts. Identify any trends or irregular activities and escalate to leadership.

Create and maintain documentation and network diagrams

Support corporate AV needs as necessary.

Perform asset management and maintain hardware inventory.

Identify opportunities for improved efficiency in automation.

Ensure licensing compliance across firewalls, switches, and access points.

Provide after-hours support as needed.

Provide ad-hoc support for projects as needed.

Required Skills:
Minimum 5+ years as a Network Engineer/Admin or 5+ years as a NOC Engineer in an operational capacity.

2+ years supporting VolP systems.

7+ years within the IT field in an enterprise environment.

Demonstrable history of success with customer service and interpersonal skills.

Azure Terraform skillset a significant plus

Restaurant, Retail or hospitality industry relevant experience a plus